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FAQs

Products

I need windows or a windshield that are curved or bent. Can you help me?

We carry many stock sizes for many years, makes and models of automobiles. Please call for availability.

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Do you have the right pattern for my car?

With an extensive library of nearly 10,000 patterns, chances are that we do. Check out our Inventory List or contact us with any questions.

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What if you don't have a pattern for my car?

We can either show you how to make a pattern from the existing glass or you can send us the window frame and we can make the glass to fit it. Sometimes we ask you to trace the frame, scan it and email it to us as an image file. We have the capability to convert those images to the vector format used by our computer controlled cutting machine.

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What do I need to know to scan and send you a window tracing?

There are document stores out there (such as Kinko's) that provide large format scanners for you to use. If you don't know how to use one, an employee will be glad to help. The image should be scanned to full size in PDF format, 200 dpi. They can save it to a CD for you to take with you. Simply attach the image to an email or send the CD to us by US mail.

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Do you cut glass for custom chopped tops?

Yes! However, you'll need to make a pattern for us to use. Since everyone has a different approach to the process, it's impossible to have a standard pattern for chopped tops. We encourage you to make a working template out of 1/4 inch tempered hardboard, masonite or cardboard and send it or a tracing of it to us.

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Do you cut glass for power windows?

Yes! Power window kits usually require additional glass at the bottom to attach to. Unless the top has been chopped, all we need from you is how much to add to the bottom of the window. Otherwise, a stock pattern will work just fine.

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Has anyone ever asked you for something you couldn't do?

If the car is newer than 1965, chances are we can't produce a window for it. Modern cars have curved or bent glass (from about 1965 on) and we don't yet have the technology to manufacture that kind of window.

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What's the oldest car you've cut glass for?

We once did work for a 1925 Ford Model T. That's probably the oldest we've done so far.

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What is black edging?

Black edging is primarily used for restoration projects. A black edge is actually in reference to a sealant used prior to 1941 to seal the edges of a window from contamination. It's not necessary today, but we offer it for cosmetic reasons. It adds a level of authenticity to a restoration that is sometimes required in competitions. As far as we know, we are the only company in the US that offers black edging.

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What do you mean by scripting?

Scripting is a reproduction of the manufacturer's original mark. Some guys refer to it as a "bug" We are licensed by Ford to reproduce the Ford logo and date scripting common between 1928 and 1963.

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Do you stock any NOS windows?

Definitely not! N.O.S. (New Old Stock) parts are mostly quality rejects from the assembly line or ill fitting parts that have been gathering dust (sometimes for decades) on a dealer's parts shelf. If you find a N.O.S. window, chances are it won't fit!

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Do you sell any installation materials?

Unfortunately, we sell glass for so many various applications, it would be impossible for us to carry installation materials for each of them.

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What is your cutting tolerance?

The industry-wide accepted tolerance is +/- 1/16". Items cut with our water jet are usually within 1/32".

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What are your quality standards?

All glass contains various types of flaws or blemishes, which may be visible to the naked eye. This is unavoidable - even the finest raw materials contain minor flaws. The federal government mandates that no defects should be visible in the glass when it is viewed horizontally or vertically from 11 feet away under normal lighting. All of our glass meets these standards.

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Prices / Ordering

Do you offer online ordering?

Not at this time. We are working on developing an online order system but since all of our parts are custom-made to order, placing your order directly with us via email or by phone helps to ensure that your part is accurate and meets all of your exact specifications.

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Can I cancel my order? / Can I change my order?

Due to the custom nature of our business and to ensure that orders are shipped on time, once your order is submitted and approved we begin working on it as soon as possible. For this reason, most orders cannot be cancelled once submitted. If any changes are necessary, please contact our office immediately. In most cases, changes cannot be made once an order has been submitted but we will do our best to accommodate your needs.

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Billing

What payment methods do you accept?

We accept Visa, MasterCard or American Express credit cards. If you are using your debit card to pay for an order, it must have one of these logos on the card.

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Will there be sales tax on my order?

There is no sales tax on orders shipped outside the state of Washington. All shipments with the state of Washington are charged sales tax based on the local (destination) zip code.

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Can I pay with a check or money order?

If you do not have a credit/debit card to use for an order, you can prepay for your order by check. After getting a quote from one of our sales representatives, mail a check for the full amount to:
Peninsula Glass Company, 6005 NE 121st Avenue, Vancouver, WA 98682.
Your order will be processed once your check has been received.

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Do you ship C.O.D.?

We will not ship any orders C.O.D. Please see above on how to use a check or money order to pay for your order.

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Shipping

Once I place my order, when will it ship? Will my order ship the same day?

Most orders are shipped within 5-7 business days after being submitted and approved. If your piece is extremely labor intensive, it may take us extra time to get it just right.

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How do you pack glass so that it doesn't break during shipping?

We take special care to pack each order so that it arrives to you in good condition. All of our orders are custom-packed by hand. Individual glass pieces are separated by cork buttons, corrugated cardboard or Styrofoam and then surrounded by Styrofoam peanuts or recycled fill and packed inside either a stiff cardboard box or small plywood crate.

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What is an acceptable shipping address? Do you ship to P.O. Boxes? Do you ship to APO/AP addresses?

Since most of our shipments are sent by UPS, we require that you have a street address to ship orders to. We cannot ship to P.O. Boxes or APO/AP addresses.

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What about shipping to Hawaii / Alaska?

We ship often to both Alaska and Hawaii. Just enter your zip code on the shipping section of the order form and the available shipping options will be listed. Not all delivery options are available in all areas. Please contact our office by phone or email if you need us to make special shipping arrangements. We have several options to accommodate shipping to these areas.

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How do I track my shipment?

Once your order has shipped, you will receive a shipment notification by email. You can use the tracking number provided to track your shipment directly with the carrier. Most of our orders are shipped UPS. You can track UPS shipments online at www.ups.com or by calling 1-800-PICK-UPS.

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Are delivery times guaranteed? When will my package arrive?

Ground shipments are not guaranteed and may take up to 7 business days to arrive. Express shipments are guaranteed to deliver on-time as quoted. We are not responsible for local weather delays or if extra delivery time is required to deliver to rural addresses. Below are the following time estimates provided by UPS for delivery:

UPS Ground
Typical delivery within 1-5 business days. See Map for estimated delivery time to your exact location.

UPS Saver
Delivery by the end of the third business day.

UPS 2nd Day
Delivery by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time.

UPS Next Day Air
Delivery by the end of the next business day. Some locations in Alaska and Hawaii require additional transit time.

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What is a business day?

Business days are Monday - Friday and not weekends or holidays. Please keep in mind that orders and shipments are processed on business days only. This means that an order placed on Friday that is quoted to ship the next business day will not ship until Monday. If you need your order to arrive on a specific day please let us know and can help you choose the proper shipping method.

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What do I do if my package did not arrive on time?

For UPS Ground shipments, if it has been 7 business days since your order shipped and your package has not arrived, please contact UPS directly by calling 1-800-PICK-UPS and then contact our office to notify us of the problem.

For UPS Express shipments, use the chart above to determine the latest possible delivery times for the appropriate service level. If it is AFTER 5:00pm local time (business delivery) or 7:00pm local time (residential delivery) and your package has not arrived, please contact UPS directly by calling 1-800-PICK-UPS and then contact our office to notify us of the problem.

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What do I do if my order was damaged in shipment?

Orders are guaranteed to arrive in good condition to your door. Specific delivery instructions are listed on the packing slip on the outside of the package. Please take the time to read these instructions BEFORE signing for your package. If damage is immediately noticeable, simply refuse the package and contact our office immediately. We will ship a replacement order out right away. If the package is left at your door or in another location and you were not required to sign for the package, please contact our office immediately upon noticing any damage.

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What do I do if what I received is not what I ordered?

This mistake does not happen often but should your order be incorrect in any way (the size is not what you ordered, the quantity is different, etc.) please contact our office immediately and we will take care of the situation.

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What do I do if I didn't receive my order confirmation or shipping confirmation emails?

Order confirmation and shipping confirmation emails are generated and sent automatically so assuming that a valid email address was provided there is a good chance our communication with you was filtered into a junk or spam box. Before asking us to forward you a copy, please check your junk, spam, or deleted item boxes for messages from order@peninsulaglass.com. Add our address to your safe list so you will be sure to receive any future emails on the status of your order. We don't send newsletters or advertisements and won't sell your information for any reason so you'll never have to worry about getting any messages from us that don't directly pertain to your order.

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Warranty & Returns

What is your return policy?

If your glass was damaged in shipment or did arrive as ordered, we will gladly replace the piece. Due to the custom nature of our business, we cannot accept returns on glass that was received in good condition and as specified.

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Is there a warranty on my glass?

Glass is insured to arrive safely to your door. Once it is received and signed for, we are not responsible for any damage. Please keep in mind that all of our products are very fragile in nature and should be handled with care. We cannot be responsible for damage caused by everyday use or by accidents beyond your control.

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Canadian & International Orders

Do you ship to Canada?

Yes!

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Do you ship internationally (outside of U.S. & Canada)?

We have shipped glass to customers around the world but are sometimes limited in what we can ship where. Please contact our office with your order inquiries and shipping destinations and we will see if it is something we can do.

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About Peninsula Glass Company / Sanders Reproduction Glass

Where are you located? / Do you have any partners/distributors in my area?

Our office is located in Vancouver, Washington, USA near Portland, Oregon. This is our only location. We do not have any partners or distributors.

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What is your mailing address?

Peninsula Glass Company
Attn: Sanders Reproduction Glass
6005 NE 121st Ave.
Vancouver, WA 98682

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What are your office hours?

Our office is open Monday-Friday 7:30 am - 4:00 pm Pacific Time.

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How do I contact you?

Email: info@sandersreproglass.com
Toll Free: 800-468-4323
Local: 360-892-2029
Fax: 360-892-8152

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